Since its inaugural flight on January 9, 2015, from Delhi to Mumbai, Vistara has distinguished itself with quality service and exceptional passenger experience. Today, however, the Vistara brand prepares for its last journey as it merges with Air India, marking a significant shift in India’s aviation sector. Under this merger, facilitated by the Tata Group, Air India became the sole full-service airline in the country, bringing together the trusted names of Vistara and Air India to provide an expanded and consistent service for passengers.
Reflecting on the journey, Vistara’s CEO, Vinod Kannan, expressed gratitude for the airline’s achievements: “Thank you #team Vistara – TATA SIA Airlines Ltd. Past and present. Thank you to our ~75 million passengers for your support, patronage, and touching testimonials. Humbled and honored to have been part of this team. Onwards and upwards towards our new chapter. The new feeling has a new home.” This heartfelt message underscores the sentimentality of Vistara’s final flight and its loyal customer base who valued the airline’s commitment to quality service.
Seamless Transition for Vistara Customers
As Vistara integrates into Air India, more than 115,000 passengers holding Vistara tickets for upcoming flights will be seamlessly transferred to Air India’s services. To aid this transition, Vistara has set up help desks at airports nationwide, providing guidance on flight details, check-in procedures, and other services. These help desks aim to make the transition easy for all passengers, from domestic travelers to international flyers, while new signage at international terminals directs customers to the correct check-in areas for Air India.
Vistara’s contact center has also rerouted customer support to Air India representatives, ensuring continuity in service. For frequent flyers accustomed to Vistara’s flight codes, adjustments will include the transition to Air India’s flight codes, beginning with ‘2.’ For instance, what was previously Vistara’s UK 955 will now operate as AI 2955 under Air India, a shift that represents the integration of two airlines into one brand.
Loyalty program members are assured a seamless transfer to Air India’s broader network and privileges. Members of Vistara’s loyalty program can expect new benefits under Air India’s mileage program, expanding their options across a larger network of domestic and international flights.
A Glimpse Back at Vistara’s History
Vistara’s story began in 2015 when a landmark policy allowed foreign airlines to own up to 49% in Indian domestic airlines. This change in legislation, introduced under the United Progressive Alliance (UPA) administration, opened doors for new partnerships, including the Vistara-Singapore Airlines alliance and Jet Airways’ collaboration with Etihad. Vistara, a joint venture between Tata Group and Singapore Airlines, capitalized on this opportunity, quickly establishing itself as a preferred airline among Indian travelers, thanks to its commitment to premium service and customer-centric approach.
As Vistara bids farewell, its legacy continues through Air India, with Singapore Airlines retaining a 25.1% stake in the merged entity. This stake not only solidifies Singapore Airlines’ investment in India’s aviation industry but also allows it to continue influencing customer service standards through Air India.
Looking Forward: A New Era for Air India
The Tata Group’s merger of Vistara with Air India marks a momentous chapter in Indian aviation. Air India now stands as the country’s sole full-service carrier, poised to serve millions of travelers across an expanded route network. Passengers can expect an enriched travel experience, retaining elements of the Vistara brand, but under the Air India name.
As India’s aviation sector grows, this strategic move by the Tata Group is anticipated to streamline operations, reduce overlap, and enhance service quality across a single, unified brand. For Vistara’s loyal passengers, the end of one airline signals the beginning of a promising era in which familiar comforts meet new possibilities through Air India.
The Vistara-Air India merger symbolizes not only the consolidation of two airline giants but also the dawn of a new era in Indian aviation. Passengers, whether nostalgic or curious, are invited to experience the reimagined journey of the “Vistara experience” with Air India, as the airline seeks to carry forward its legacy. With support in place for passengers and staff alike, this merger offers a smooth path forward, extending the spirit of Vistara within Air India’s wings.
Fly with Air India and be a part of history as Vistara’s legacy soars to new heights.
